Sorry you felt the layout to be out of date - you are clearly an experienced internet user. Our decision regarding layout is based on the lowest common denominator theory. Many of our users rarely use the internet, lots of them are elderly and new to computing but would still like to book holidays this way. For this reason we plan to keep the site as basic as we possibly can thus widening the possible catchment.
I'm sure you understand that as a marketing company rather than a search engine, we represent both sides of the coin. On the one hand our advertisers who wish to be read by the maximum number of people and on the other supplying a web site that can be handled by the most elementary user.
We monitor all of our sites carefully and more than 98% of the questionnaires filled out have the "easy to use" check box ticked. To see a few of our customer comments click here;
Ian I hope you find our policy in this regard agreeable, we are constantly striving to keep the site up to date but most importantly easy to use.
Again, thanks for your suggestions, we hope you have found a suitable property for your holidays, if we can help in any way just drop me a line,
Best wishes,
Ian
Webmaster
SunholsDirect.com
What the public think about the site.
These are a few comments taken directly from the questionnaire pages on the site. We read every questionnaire, reply promptly whenever a reply address is supplied and take all comments into account when revising the site. They may seem a bit one sided but we get very few negative comments. We have removed clients names from the comments as a courtesy.
Two points we would like to make are 1. we ask clients if the site is easy or difficult to use. Overwhelmingly they click the easy to use box ( more than 98% ) 2. The main negative comment we have constantly received is why are there no availability charts on the website. For this reason we have added to every Index page on every website a link button such as this one.
......I came
upon your site by pure accident and Its a site that i
have already passed on to family and friends and would
not hesitate to use or recommend
No reply address supplied
The site I found to be very user friendly and details and information on the properties first class,it is the first time I have accessed your site and I am very impressed and will certainly come back again
REPLY
Thank you for taking the time to fill out our questionnaire.
We are delighted you found the site user friendly and that you intend to use it again in the future. We are constantly updating the site and always adding new property although there is a ceiling to the numbers in each area.
Hopefully you will find the holiday you are looking for - if we can assist in any way please drop me a line,
Best wishes,
Ian
Webmaster
Message Although I filled in a form of comments when I first
used this site I felt I would write again. I am so
impressed with this site - it is one of the best I have
used. I have now booked a holiday with one of your
advertisers and will certainly use this site again. I e-
mailed several people as it being a late booking I was
not sure of availabity. Everyone contacted me within 1
day and some of the answers were back literally within
minutes. Fantastic - keep up the good work. Do you run
a similar site for any other locations aroung the world?
Subject Comments
REPLY
Thank you Susan for completing our questionnaire - I was very pleased to receive such a positive response from you. With your permission I would like to send this by email to all of our owners - it will serve to emphasise just how important their prompt response is to you the customer.
We do constantly remind them but can never be sure of their reaction.
We have only been operating on the Costa del Sol because we are based here and don't really see ourselves as a search engine but rather as an old fashioned marketing company using the internet to reach our clients. We feel it is very important to know our owners personally where possible.
We recently opened a similar web site for the Algarve in Portugal www.MyHolsDirect.com and this is also being built carefully along the same lines as www.SunHolsDirect.com.
Susan, we hope your holiday is a success, if we can be of further help, don't hesitate to ask,
Best wishes,
Ian
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Did Like how informative it was everything i needed to know.
REPLY
Thank you for completing our questionnaire and for using the SunholsDirect website. We were delighted to learn that you found the site informative and hope you are successful in finding the holiday accommodation you are looking for.
If we can help in any way just drop me a line,
Best wishes,
Ian
Webmaster
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Didn't like not being able to see when the appartment was avaliable
Didn't like sending my phone number with the e-mails
Did Like there was lots of pictures
No Reply address supplied
If I were running the site I would.......leave it the same.
Alfie
REPLY
Thank you for taking time to fill out our questionnaire - we were pleased you enjoyed using the website. We also hope you have found the property you were looking for. If we can be of any further help please drop me a line.
With very best wishes,
Ian Webmaster
www.SunholsDirect.com
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no criticism at all, i like the site and i found it easy to use.
No Reply address supplied
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loved the site and Its simplicty
No Reply address supplied
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Checkbox1 Site was easy to use
If I were running the site I would....... provide
uptodate availability over a rolling 52 week calendar
Better if a gave a clearer indication of the location of apartments
Better if B enabled searches of availability
Didnt like the layout, it is out of date
Did Like the level of detail and friendliness
If I were running the site I would....... provide
uptodate availability over a rolling 52 week calendar
I.D.
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Site was easy to use, I liked all of it, it is the clearest I have had to submit. Excellent. don't changa a thing. Apart from the above I would like to say......my fingers are crossed for vacancies.
I thought the site was great - very informative and displayed all information very well. We have used it to book three different apartments (so far) for a family wedding being held in Costa del Sol this summer! Replies from owners/property agents was very prompt, friendly and helpful. Have recommended the site to other guests traveling to the wedding.
S. D. (Ireland)
REPLY
Thank you S, for your time in completing our questionnaire and for the comments you made. It really makes us feel as if we are doing something worthwhile when we hear that everything is working well.
I have passed your name to Mrs J W who is new to our website and has a delightful apartment in a quiet area of Riviera del Sol. I think that this would fit well into what you are looking for.
www.BBQbay.com/C195.html
If you would like any other recommendations please just drop me a line and I will be pleased to help - I know most of the property on our website first hand.
There are some beautiful properties, two others in Calahonda are;
www.BBQriviera.com/C152.html
www.BBQriviera.com/C201.html (Irish Owned)
I hope you have successful trip and a wonderful wedding,
